Services
Digital Experience
Patient engagement, member portals, and call center platforms built for clinical workflows.
Overview
What we deliver
We design and implement digital experiences for patients, members, and care teams — from Salesforce Experience Cloud portals to Marketing Cloud journeys to contact center integrations.
Digital experience in healthcare is not e-commerce with a medical skin. Every touchpoint must account for clinical context, HIPAA requirements, and care team workflows. We build engagement platforms that clinicians trust and patients actually use.
Capabilities
Key capabilities
Patient/Member Self-Service Portals
Authenticated portals on Salesforce Experience Cloud with appointment scheduling, care plan access, benefits lookup, and secure messaging — all connected to your CRM and EHR.
Marketing Cloud Health Journeys
HIPAA-compliant patient and member engagement journeys using clinical triggers — admissions, diagnoses, care gaps, and chronic disease management programs.
Omnichannel Contact Center
Service Cloud Voice and Amazon Connect integration for healthcare call centers. Skills-based routing, real-time CTI, and unified agent desktop with clinical context.
Nurse Triage Call Center Workflows
Clinical call center workflows with standardized triage protocols, disposition tracking, and EHR documentation — built on Salesforce with Health Cloud integration.
Our Approach
What makes our approach different
Digital experience in healthcare is not e-commerce with a medical skin. Every touchpoint must account for clinical context, HIPAA requirements, and care team workflows. We build the engagement layer that clinicians trust and patients actually use.
Patient engagement impact
3x increase in portal adoption
Related Use Cases
See how this service applies
Patient Engagement Automation
Automated care gap outreach and chronic disease management programs.
View use caseMember 360 with Data Cloud
Unified member profiles across every touchpoint using Salesforce Data Cloud.
View use caseITSM for Health Systems
ServiceNow ITSM configured for clinical environments and Epic workflows.
View use caseReady to Start?
Most healthcare IT projects fail because of who's not in the room.
At Selah, you talk to the person who will actually do the work — from the first call to go-live. No account managers. No bait-and-switch. No surprises.