Products
Nurse Triage Platform
Evidence-based telephone triage powered by Schmitt-Thompson adult and pediatric protocols. Available as Salesforce Native and Standalone.
Overview
What it does
A complete, production-ready tele-triage platform built by clinicians for clinical teams. Powered by 650+ Schmitt-Thompson adult and pediatric protocols — the global gold standard in telephone triage.
Available as a Salesforce-native application integrated with Health Cloud, or as a standalone cloud-hosted platform for organizations without Salesforce. Both versions deliver the same clinical rigor, AI capabilities, and compliance posture.
Features
Key capabilities
Evidence-Based Clinical Content
650+ Schmitt-Thompson adult and pediatric protocols with structured assessment questions, red flag detection, evidence-based care advice scripts, and regular content updates with each STCC release.
AI Clinical Decision Support
Smart protocol suggestions, automatic red flag symptom detection, documentation assist with auto-generated encounter summaries, and full AI explainability — clinicians see why AI suggested each triage level.
Multi-Role Workflow
Purpose-built interfaces for Admin/Call Intake, Nurse/Clinician, Supervisor, and IT. Prioritized triage queues, real-time dashboards, quality assurance review, and role-based access controls.
Multilingual Support
Real-time UI and clinical content translation. Clinicians can switch language per session — use one language for the interface while sending care advice to patients in another.
Reporting & Governance
Standard reports for call volumes, triage outcomes, clinician performance, and queue metrics. Quality assurance with randomized call review, full audit trails, and AI explainability logs.
Fully Configurable
Customize assessments, clinical content, queues, standing orders, and reporting. All changes version-controlled with full audit trail — you know what changed, when, and who approved.
Why Selah
What makes this different
Built by a team that includes registered nurses, physicians, and clinical product managers. We understand triage because we’ve done triage. The platform reflects how clinicians actually work — not how software engineers think they work.
Clinical content
650+ Schmitt-Thompson protocols
Ready to see Nurse Triage Platform in action?
Schedule a demo with our team to see how it fits your organization.
Schedule a Demo