Digital Transformation in Healthcare: Leveraging Salesforce for Enhanced Pharmacy Services

Written by

John Doe

Published on

22 January 2021

Digital transformation is revolutionizing the healthcare industry, and Fairview Health Services is at the forefront of this change. By leveraging Salesforce and integrating their third-party pharmacy system, Enterprise Rx, Fairview Health Services has enhanced patient engagement and operational efficiency. With the help of technologies like Salesforce, Mulesoft, and FHIR, Fairview Health Services has been able to streamline pharmacy services, improving the overall patient experience.

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Healthcare

Digital Transformation

Salesforce

Pharmacy Services

John Doe

Digital Transformation Consultant, Selah Digital

Frequently Asked Questions

Find answers to commonly asked questions about leveraging Salesforce for enhanced pharmacy services at Fairview Health Services.

How can Salesforce help?

Salesforce can help Fairview Health Services enhance patient engagement and operational efficiency by integrating their third-party pharmacy system, Enterprise Rx, with Salesforce. This integration allows for seamless data sharing, improved communication, and streamlined workflows.

What technologies were used?

The technologies used for this project include Salesforce, Mulesoft, and FHIR (Fast Healthcare Interoperability Resources). These technologies enable the integration of Fairview Health Services' pharmacy system with Salesforce, ensuring smooth data exchange and interoperability.

What was the challenge?

Fairview Health Services faced the challenge of enhancing patient engagement and operational efficiency. By integrating their pharmacy system with Salesforce, they aimed to improve communication, streamline workflows, and provide better pharmacy services to their patients.

What were the benefits?

The integration of Fairview Health Services' pharmacy system with Salesforce resulted in several benefits. These include enhanced patient engagement, improved operational efficiency, seamless data sharing, better communication, and streamlined workflows.

What is FHIR?

FHIR stands for Fast Healthcare Interoperability Resources. It is a standard for exchanging healthcare information electronically. FHIR enables the secure and efficient exchange of patient data between different healthcare systems, facilitating interoperability and improving patient care.